Terms of Service

Effective date: September 22, 2026

1. Acceptance of terms

By engaging Scale My Media LLC ("we," "us," or "our") or using this website, you agree to these Terms of Service. If you do not agree, do not use our services or this website.

2. Services

We provide YouTube channel management, paid advertising management on official ad platforms (such as Google Ads, YouTube Ads and Meta Ads), monetization setup, content production, live streaming setup and operations, consulting and training. The exact scope, deliverables and price of each engagement are set out in a written proposal or statement of work signed by both parties before work begins.

3. Advertising spend

Advertising budgets are paid by the client directly to the advertising platform, using the client's own ad account and payment method. Our fees cover management only and never include ad spend.

4. Payment terms

Invoices are issued in US dollars and can be paid by card through Stripe or by bank transfer. Monthly retainers are billed at the start of each service month. One-time projects are billed 50% upfront and 50% on delivery unless the signed agreement says otherwise. Invoices unpaid 15 days after their due date may result in suspension of services.

5. Cancellation and refunds

• Monthly retainers can be cancelled with 30 days' written notice. The month in progress is not refundable.
• For one-time projects, the upfront payment is refundable in full if you cancel before work starts, and not refundable once work has started.
• If we end an engagement without cause, we refund any prepaid amount for work not yet performed.
• If you have a problem with a charge, contact us at hello@scalemymediapro.com first. We respond within two business days.

6. No guarantee of results

We do not guarantee specific outcomes such as views, subscribers, revenue, ad performance or platform approval. Results depend on factors outside our control, including platform policies and algorithms, content and market conditions. We commit to professional effort and good practice in every engagement.

7. Platform policies

All work is performed within the terms of service and advertising policies of the platforms involved. We may decline any request that would breach those policies.

8. Client responsibilities

Clients provide accurate information, timely feedback and the account access needed to deliver the services. Delays caused by the client may affect timelines and do not create a right to a refund or credit.

9. Intellectual property

Once paid in full, clients own the content created specifically for them under an engagement. We may mention the engagement in our portfolio unless the client asks us not to in writing.

10. Limitation of liability

To the maximum extent permitted by law, our total liability for any engagement is limited to the fees paid by the client in the 30 days before the claim. We are not liable for indirect, incidental, consequential or punitive damages.

11. Termination

Either party may end an engagement under the notice terms above or in the signed agreement. Ending an engagement does not cancel payment for work already performed.

12. Governing law

These terms are governed by the laws of the State of New Mexico, United States. Disputes will be resolved in the competent courts of New Mexico.

13. Changes

We may update these terms. Changes are posted on this page with a new effective date and apply to engagements signed or renewed after that date.

14. Contact

Scale My Media LLC, New Mexico, USA. hello@scalemymediapro.com